Frequently Asked Questions
Everything you need to know about securing your network with Firewalla.
Does Firewalla require a monthly subscription?
No, Firewalla hardware comes with all standard security features included. There are no mandatory monthly subscription fees to protect your home or business network.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on customs.
What is your return policy?
We offer a 30-day return policy for all Firewalla devices. The product must be in its original packaging and in like-new condition to qualify for a full refund.
Do Firewalla products come with a warranty?
Yes, all Firewalla hardware is covered by a 1-year limited warranty that protects against manufacturing defects and hardware failures under normal use.
Will Firewalla work with my existing router?
Firewalla is designed to be compatible with most routers. It can be set up in Simple Mode, DHCP Mode, or Bridge Mode to integrate seamlessly into your current network topology.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.