Returns & Exchanges

We want you to be completely satisfied with your Firewalla security hardware. If you are not happy with your purchase, you can return your device within 30 days of delivery for a full refund, provided it is in its original condition and packaging.

1

Initiate Your Request

Email our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the Firewalla device, including all original cables, power adapters, and documentation, into the original retail box.

3

Ship the Device

Attach the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.

4

Inspection and Refund

Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing